Return & Refund Policy

At Mamma’s Liquid Love, we want to provide a fair and transparent return and refund process for our customers. Please read this policy carefully before requesting a return, exchange, or refund.

Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions below.

Customers may request a return within 30 days from the date of delivery.

To be eligible for a return, the customer must contact us first by email to request return authorization before sending any item back.

Exchange Eligibility

We accept exchanges only in limited cases where the issue was caused by us, including:

The item received is defective or damaged upon arrival
We sent the wrong item
We sent the wrong size, color, or product variant
There was another fulfillment error caused by our store

Exchange requests must be submitted within 30 days from the date of delivery.

We do not generally offer exchanges for customer preference reasons, change of mind, or ordering the wrong item unless otherwise approved by us.

Return & Exchange Period

Returns: Within 30 days of delivery
Exchanges: Within 30 days of delivery

Refund Conditions

To request a return or refund, customers must comply with the following conditions:

Customers must contact us in advance by email at [email protected] to request a return, refund, or exchange.
Returned products must be sent back in their original condition, with all included accessories (if any).
For non-defective returns, items should be unused, unworn, and in resalable condition.
For defective items or items sent in error by us, we may review the return request based on the specific issue reported by the customer.
We do not accept returns or refunds for sale items / discounted items.
We reserve the right to refuse a return or refund request if the returned item does not meet the conditions of this policy or if the request falls outside the return period.

Return Method

Returns are handled by mail only.

Please do not send any item back without contacting us first and receiving return instructions from our team.

Return Process

If you would like to request a return, refund, or exchange, please follow the process below:

Step 1: Contact Us

Email us at [email protected] with your order details and the reason for your request.

To help us process your request faster, please include:

Your order number
The name used on the order
A description of the issue
Photos of the item if it is defective, damaged, incorrect, or not as expected

Step 2: Review by Our Team

Once we receive your request, we will review the information provided.

If your request is approved, we will send you return instructions and, where applicable, a return shipping label by email.
If your request is not approved, we will notify you by email and explain the reason for the refusal.

Step 3: Package and Return the Item

If your return is approved, please securely package the item, attach the return label if provided, and send the item back according to the instructions in our email.

The item must be returned to the address provided in our return authorization email. Please do not ship returns to any address that has not been confirmed by us.

Return Shipping Cost

If a return or exchange request is approved, the return shipping cost will be covered by us.

If a package is returned due to an incorrect shipping address provided by the customer, refusal of delivery, or failure to receive the package, additional shipping or handling fees may apply where permitted.

Refund Approval and Inspection

Once we receive the returned item, we will inspect it and verify whether it meets the conditions of this policy.

If the return is approved after inspection, we will process the refund according to the outcome agreed upon with the customer.

If the returned item does not meet the return conditions, we may refuse the refund or offer a partial resolution where appropriate.

Refund Processing Time

Approved refunds are typically processed within 5 business days after we have received and inspected the returned item.

Please note that depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

Non-Returnable / Non-Refundable Items

We do not accept returns or refunds for:

Sale items or discounted items
Items returned without prior authorization from our team
Items returned outside the 30-day return period
Items that do not comply with the return conditions outlined in this policy

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

We may request photos and order information to review the issue. If the issue is confirmed and approved, we will provide a suitable resolution, which may include a return, replacement, exchange, or refund depending on the situation.